Frequently Asked Questions

Browse the shop, select your items, and add them to your cart. When you're ready, open the cart drawer and click "Checkout." You'll enter your shipping details and complete payment. Simple as that.

We accept PayPal and Venmo through our secure checkout flow. Your payment information is never stored on our servers — all transactions are processed securely.

Orders can be cancelled within 24 hours of placement, before they enter fulfillment. Email us at tayloros@polsia.app with your order number as soon as possible.

Once an order has shipped, it can no longer be cancelled. See our returns policy below.

Yes. You'll receive an email confirmation at the address you provide at checkout. If you don't see it, check your spam folder.

Yes — use code WELCOME15 at checkout for 15% off your first order. No expiration date, no minimum spend.

There's a discount code field in the cart drawer before you proceed to checkout. Enter your code there and it will be applied automatically.

Only one discount code can be applied per order.

Orders are processed within 1–3 business days. You'll receive a notification once your order has shipped.

We currently ship within the United States. International shipping is not available at this time but may be added in the future.

Standard shipping takes 3–7 business days depending on your location. Estimated delivery times are shown at checkout.

Yes. A tracking number is sent to your email once your order has been handed off to the carrier. Use it to follow your shipment in real time.

Apparel items can be returned within 14 days of delivery if unworn, unwashed, and in original condition with tags attached. Edibles and music (vinyl) are final sale and cannot be returned for hygiene and copyright reasons.

To initiate a return, email tayloros@polsia.app with your order number.

Yes, size exchanges are available for apparel within 14 days of delivery, subject to stock availability. Contact us at tayloros@polsia.app before sending anything back.

If your order arrives damaged or defective, email us at tayloros@polsia.app within 48 hours of delivery with photos and your order number. We'll sort it out.

Sizing details are listed on each individual product page. We recommend checking the size chart before ordering — cuts vary across pieces. When in doubt, size up.

Material composition is listed on each product page. We prioritize quality and comfort — most pieces use heavyweight cotton or cotton blends designed for durability and feel.

Chuck's Cosmic Chocolate is our premium psilocybin-infused edible line — crafted for intention-setting, creative flow, and relaxation. All products are for educational and research purposes. Please review your local regulations before purchasing.

The vinyl LP is a physical-only release — part of the point is the tactile experience. Digital availability may come later. For now, if you want the music, you want the record.